Frequently Asked Questions
Everything you need to know about your RRS beauty journey.
How can I track my RRS order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy for skincare products?
Due to hygiene reasons, we only accept returns on unopened and unused products within 30 days of purchase. Please contact our support team to initiate a return.
Are RRS products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All RRS products are 100% cruelty-free, and the majority of our collection is vegan-friendly.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What should I do if a product arrives damaged?
We apologize for the inconvenience. Please email a photo of the damaged item and your order number to our team within 48 hours of delivery for a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.